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Six Sigma is a tool that significantly improves customer satisfaction and shareholder value by reducing waste and variability in every aspect of our business. By following a structured approach, six-sigma helps in better understanding of customers’ needs and wants from their point of view, and be able to build and/or modify processes and products to meet or exceed their expectations.
Six Sigma improvement projects targets to reduce the cost of quality in industries. However, the reason for instituting consumer oriented six-sigma goes beyond just the savings. Some of the projects undertaken for six-sigma change the very dynamics of the ways things get done and provide a significant competitive boost to the company or product.
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