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Job Title :

Fashion Consultant

Job purpose

• At the store I am the person who ensures “Customer Delight” - for each customer each time.
• Contribute to achieve store KPIs.
• I am the “Brand ambassador”  - both in and out the store

I spend my time in :

• Attending customer
• Contribute to the store merchandising and sales
• Stocks, inventory and cash handling

I know I have done a great job if :

• I am meeting my weekly, fortnightly, quarterly targets
• Contribute towards healthy audit scores
• I am able live and exhibit brand DNA.

The people I need to work with

Within function

• Store Manager
• Retails Ops Manager
• Business Manager
• Business Head

Outside function

• Training Manager
• Visual Merchandiser
• Buying team

What is that I need to do:

• Warm welcome and approach to each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Utilize the knowledge of fashion trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond 
• Contribute towards merchandising and keeping the ambience is in accordance with the Brand standards and guidelines.
• Live the “ownership mentality” – looks for areas to contribute on factors impacting overall store performance – create niche for the store in the vicinitymall.
• Ability to deliver on all aspects with least guidance from the store manager.

Capabilities :

• Create the warmth for the customer – welcoming attitude
• Good at relationship building  - conversion to sales
• Good listening skills – understand customer needs
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Experience:

Successful candidates should be able to cite significant achievements,

ability to understand and handle aspects of retail operational and merchandising -  from the delivery of stock to the final sale of the product with minimum 2+ years. Should be able to share multiple instances of “Customer Delight” and strong “one-to-one relationship building”.

Attitudes:

• Self-motivated –  Don’t dream, obsess attitude
• Ability to relate and live the brand  - Look the part 
• Believes and delivers – Excellence
• Hunger to “Succeed & Grow”