Advance Diploma in Customer Relationship Management

Course Overview

The Advance Diploma in Customer Relationship Management (CRM) is a specialized program aimed at equipping professionals with the tools, techniques, and strategies needed to build meaningful, long-lasting customer relationships in today’s competitive business landscape. In a market where customer experience determines business success, CRM professionals play a pivotal role in ensuring satisfaction, loyalty, and repeat business.

This program blends customer psychology, communication strategies, and CRM technology to create a holistic learning experience. You’ll learn how to interpret customer behavior, manage data through CRM platforms, handle queries, resolve complaints, and engage customers through personalized interactions—across channels like email, phone, social media, and in-person.

Ideal for professionals in sales, marketing, support, retail, hospitality, banking, e-commerce, and service sectors, this diploma ensures you're ready to deliver exceptional customer experiences and drive revenue growth.

Course information

  • Duration
    Regular Duration: 11 Months Fast-track Duration: 6 Months
  • Eligibility
    12th
  • Level
    Advance Diploma
  • Fees
    23900 INR + (GST) / 850 USD

Program Highlights

CRM Software Tools

Hands-on exposure to platforms like Salesforce, Zoho CRM, HubSpot, etc.

Real-world Scenarios

Learn through case studies, role plays, live simulations, and assignments

Industry-Aligned Learning

Curriculum aligned with CRM practices used in top organizations

Customer Engagement Mastery

Techniques for customer retention, satisfaction, and lifetime value

Mode

100% Online / Distance Learning — flexible for working professionals

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Curriculum

A well-structured curriculum designed for comprehensive learning and skill development.

Our curriculum is thoughtfully designed to provide a balanced mix of theoretical knowledge and practical skills, ensuring holistic learning and career readiness.

    • General Management
    • Sales Management
    • Marketing Management
    • Customer Relationship Management
    • Project

Why choose the Advance Diploma in Customer Relationship Management ?

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    Build In-Demand CRM Skills

    Understand CRM fundamentals, customer segmentation, relationship marketing, and lifecycle management

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    Boost Your Career Opportunities

    CRM experts are in demand in sectors like telecom, retail, BFSI, hospitality, IT services, healthcare, and more

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    Tech Meets People Skills

    Learn to integrate empathy and technology in your customer approach

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    Hands-On CRM Tools

    Gain practical experience with modern CRM tools used by businesses globally

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    Data-Driven Decision-Making

    Learn how to use CRM dashboards and reports to make informed customer decisions

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    Enhance Sales & Retention

    Master upselling, cross-selling, loyalty building, and customer recovery techniques

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    Flexible Learning

    Ideal for students, entrepreneurs, and working professionals who want career advancement without career interruption

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Career Opportunities

Guiding students towards a successful and fulfilling career opportunities.

Our Professional Paths section helps students explore diverse career options, equipping them with the necessary skills and knowledge. We provide guidance to ensure a smooth transition from education to the professional world.

  • Customer Relationship Manager
  • CRM Analyst
  • Client Service Executive
  • Customer Experience Specialist
  • Sales & Key Account Manager
  • Loyalty Program Manager
  • CRM Software Consultant
  • Admission Requirements

    To ensure the highest quality of our academic community, we maintain these standards

    Academic Qualification

    Applicants must meet the minimum academic qualifications specified for their chosen program.

    Learning Commitment

    We seek students who show dedication to academic growth and a passion for knowledge.

    Complete Application Form

    All sections of the application must be completed with accurate academic and professional information

    Admission Process

    There are 6 simple steps in the Admission Process which is detailed below:

    STEP - 01

    Application

    Start your journey by filling out the online application form with your personal, academic, and course details.

    STEP - 02

    Fee Payment

    Once your application is submitted, proceed to make the course fee payment through the available payment modes (online banking, UPI, debit/credit card, etc.). A confirmation of payment will be shared upon successful transaction.

    STEP - 03

    Confirmation of Enrollment

    After payment verification, you will receive an official confirmation of your Enrollment via email or SMS.

    STEP - 04

    Getting LMS Access

    Upon confirmation, login credentials for the Learning Management System (LMS) will be shared. You can now access all learning materials, assignments, and resources at your convenience.

    Frequently Asked Questions

    ISBM provides flexible study options, including online and distance learning programs. These options enable students to learn at their convenience, making them ideal for working professionals and those with other commitments.

    Yes, ISBM’s courses are widely recognized and developed to align with industry standards.

    ISBM is dedicated to supporting online learners with resources like academic advisors, a student support team, and an online Learning Management System (LMS) for accessing study materials, submitting assignments, and engaging with instructors.

    Yes, ISBM provides placement assistance, career counseling, and access to a network of potential employers. Students also benefit from skill development workshops to enhance their career prospects.

    Exams are typically conducted online.

    ISBM provides flexible study options, including online and distance learning programs. These options enable students to learn at their convenience, making them ideal for working professionals and those with other commitments.

    Yes, ISBM’s courses are widely recognized and developed to align with industry standards. For specific program accreditations and recognitions, check the course details or contact ISBM’s admissions office.

    Yes, ISBM offers installment-based payment options to make education more affordable. You can view installment plans on the course page or reach out to admissions for detailed payment options.

    ISBM is dedicated to supporting online learners with resources like academic advisors, a student support team, and an online Learning Management System (LMS) for accessing study materials, submitting assignments, and engaging with instructors.

    Yes, ISBM provides placement assistance, career counseling, and access to a network of potential employers. Students also benefit from skill development workshops to enhance their career prospects.

    Yes, ISBM welcomes international students to apply. Courses are accessible online, and dedicated support is available to address any unique requirements international students may have.

    Yes, ISBM has a strong alumni network that provides valuable connections and networking opportunities. Alumni participate in webinars, mentorship programs, and events to support and guide current students.

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