Introduction
ISBM Institute is committed to providing the highest quality educational services. However, we understand
that circumstances may arise where you need to request a refund for a course or service. This Refund Policy
outlines the conditions under which refunds are provided.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- 1.1 Course Cancellation: If ISBM Institute cancels a course, students will receive a
full refund of any fees paid.
- 1.2 Withdrawal Before Course Commencement: If you withdraw from a course before it
begins, you may be eligible for a partial or full refund, depending on the timing of the withdrawal.
- 1.3 Non-Refundable Fees: Certain fees, such as registration and administrative fees,
may not be refundable. Please check the specific course terms for more information.
2. How to Request a Refund
To initiate a refund request, students must send an email to[email protected] with complete details.
Your refund request must include the following information:
- Full name of the student (as per admission form)
- Name of the course or specialization applied for
- Date and method of payment (bank transfer, card, UPI, etc.)
- Reason for requesting the refund
- Supporting documents, if any (such as duplicate payments or transaction errors)
Our administrative team will acknowledge your request and begin the verification process.
3. Processing Refunds
Once we receive your refund request, we will review the details and notify you of the approval or rejection
of your request within [X] business days. If your refund is approved, we will process the refund to your
original payment method.
- 3.1 Timing of Refunds: Approved refunds will typically be processed within [X] business
days from the date of approval. Depending on your payment method and financial institution, it may take
additional time for the refund to reflect in your account.
- 3.2 Deduction of Fees: If applicable, any non-refundable fees or charges
(such as administrative fees, service charges, or payment gateway deductions) will be subtracted from the total refundable amount.
- 3.3 Processing Timeline: Refunds will typically be credited within a reasonable time frame once approved, depending on the banking channel and mode of payment used at the time of enrollment.
4. Late or Missing Refunds
If you have not received your refund within the expected time frame, please follow these steps:
- Check your bank or credit card account for any pending transactions.
- Contact your credit card company or bank as there may be a delay in processing your refund.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
5. No Refunds After Course Commencement
Refunds will not be provided once a course has commenced, except in exceptional circumstances such as
medical emergencies. In such cases, documentation may be required, and refunds will be granted at the sole
discretion of ISBM Institute.
6. Refunds for Special Offers and Discounts
If you purchased a course or service at a discounted rate or as part of a special offer, refunds will be
calculated based on the promotional price. Discounts applied at the time of purchase will not be refunded.
7. Changes to Refund Policy
ISBM Institute reserves the right to modify or update this Refund Policy at any time. Changes will be
posted on this page, and we encourage you to review this policy regularly. Your continued use of our
services constitutes acceptance of any changes to this policy.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
